Rescue workers or troubleshooters: who is better prepared for an emergency?
What is it about?
Webinar: Learn from the Pros – Rescue Workers vs. Troubleshooters**
Why do rescue workers train intensively with simulations, while similar approaches are often lacking in the business world? In this exciting webinar, we compare the training of rescue workers with that of troubleshooters in companies. We highlight the parallels and show how companies can also benefit from intensive simulations.
Also present: Jens Refflinghaus, problem-solving consultant with over 20 years of experience, and Michael Achenbach, chief fire officer and simulation specialist at the Dortmund professional fire department. Let yourself be inspired to take your training strategies to a new level!
Date: February 4, 2025
10:00 - 10:40 am
Virtual via MS Teams
your hosts
Jens Refflinghaus
Michael Achenbach: Chief Fire Officer (BF) Fire Inspector (FF - Voluntary)
Emergency paramedic and practical instructor, HEMS-TC (air rescue), simulation instructor (certified).
Michael Achenbach
Who is this webinar for?
This webinar is aimed at everyone who is interested in troubleshooting and problem solving and is always looking for new ideas.
customer feedback
"Quick results, happy clients!"
Felix Dörrler
"An outstanding portfolio of experience from Jens gives his bootcamp the crucial practical insight that every troubleshooter needs. The training is packed with tools to bring a hands-on mentality to the workplace and solve problems as they arise. The tools were properly introduced and then demonstrated as well as tested by the participants using simulations.
Thank you for such a transformational opportunity!"
"Have fun and use it for the toughest problems with Jens' coaching."
Ralf Becker, Customer Quality Lead
Hanon Systems Germany GmbH
“Jens has developed a simple but yet powerful problem-solving approach. The troubleshooting method is a systematic and understandable approach for every department and every working level. Most impressive is the online training set up, which is a modern teaching and learning way with practical examples the teams need to analyze. Very nicely developed and great fun for the trainees. I am sure you will enjoy it and learn in a way you have never learned before. The course content can be applied immediately. Have fun and use it for the toughest problems with Jens´ coaching.”Thank you for such a transformational opportunity!"
"Full of competence, the workshop paves the way."
Dr. Robert Krumbach
CEO Auerhammer Metallwerk GmbH
"The milestones we have achieved are a stable foundation for the future direction of our company, Auerhammer Metallwerk GmbH. Thank you Jens Refflinghaus, thank you Processfuse for the competent, open and always authentic support and guidance. That was, that IS great! Together we have taken a very important step. More can now follow!"
"Goals exceeded!"
Aldino Wild
Postbank Incident & Problem Management Manager
"A very realistic simulation, the practical suitability of which we as a customer were able to demonstrate very impressively in a live test with experienced support teams, under the observation of top management. We subsequently successfully trained our entire data center operation in structured troubleshooting and were able to clearly exceed the targeted KPIs in both incident / major incident and problem management."
"Results are achieved quickly, leading to happy clients."
Sándor Magyari
Sr Mgr Operations Quality | SQA Above Plant | Seat Structures & Mechanisms | Automotive Seating | Adient
"This workshop focusses on the key contributors for best practice troubleshooting. Results are achieved quickly, leading to happy clients. This is the core benefit of this Troubleshooting workshop."
"I am always impressed by how clearly and practically he approaches problems."
Michael Achenbach
Psychosocial Specialist at the City of Dortmund
"Jens and I often exchange ideas about problem-solving strategies, both in my work in emergency medicine/firefighting and in his industry, and I am always impressed by how clearly and practically he approaches problems. And how universal many of the approaches are!
If you want to really improve your troubleshooting skills, you know..."