What is it about?
Experience interactive, team-oriented simulation exercises specifically designed for technically demanding troubleshooting. Our virtual bootcamp gives you practical, directly applicable skills to solve problems efficiently.
The problem-solving specialists
With over 30 years of experience, Jens Refflinghaus and Sascha Laufenberg take your skills to a new level: solving problems faster and better!
Date: March 18, 2025
08:30 - 17:00
Virtual via MS Teams
results
Our training optimizes the troubleshooting performance in your company!
For your customers
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Increase customer satisfaction and trust through an improved troubleshooting strategy.
For your organization
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Troubleshoot problems more efficiently.
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Optimize key metrics such as MTTR, FTFR, MTBSI, MTBF, IRRR and reduce escalation and readmission rates.
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Save costs by avoiding uncontrolled trial-and-error.
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Reduce impact on stakeholders, resources, reputation and time throughout the incident resolution process.
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Increase performance in complying with internal and external agreements and contractual obligations.
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Lay the foundation for efficient knowledge management.
For participants
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Gain practical, immediately applicable skills through a proven, scalable troubleshooting process.
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Develop a common language and optimize team communication.
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Promote team cohesion and collaboration.
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Boost your self-confidence when dealing with pressure situations.
your trainers
Jens Refflinghaus
Jens Refflinghaus and Sascha Laufenberg are experienced consultants and trainers who have demonstrated their expertise in leading numerous task forces for clients. With maximum enthusiasm, they impart their experience in a practical way in their training sessions and manage to bring clarity to complex situations. Both always focus on people and ensure that their work not only inspires but also delivers tangible results.
Our claim: solution-oriented action and measurable success – for companies that want to achieve real change.
Sascha Laufenberg
Who is the training for?
In general, the training is for everyone who is familiar with:
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too much trial and error & part replacement
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too long downtimes
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dissatisfied customers (internal & external) because solving their problems takes too long
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a documentation that nobody can do anything with
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too many misunderstandings during handover / shift change
Our training is aimed at all industries that rely on effective and systematic troubleshooting to stay competitive.
This training is particularly suitable for teams that have to troubleshoot and solve problems as part of their job:
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manufacturing / production
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maintenance
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Quality
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Technical Customer Service
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Incident & Problem Management
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Major Incident Management
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1st, 2nd, 3rd line support/helpdesk
customer feedback
"Quick results, happy clients!"
Felix Dörrler
"An outstanding portfolio of experience from Jens gives his bootcamp the crucial practical insight that every troubleshooter needs. The training is packed with tools to bring a hands-on mentality to the workplace and solve problems as they arise. The tools were properly introduced and then demonstrated as well as tested by the participants using simulations.
Thank you for such a transformational opportunity!"
"Have fun and use it for the toughest problems with Jens' coaching."
Ralf Becker, Customer Quality Lead
Hanon Systems Germany GmbH
“Jens has developed a simple but yet powerful problem-solving approach. The troubleshooting method is a systematic and understandable approach for every department and every working level. Most impressive is the online training set up, which is a modern teaching and learning way with practical examples the teams need to analyze. Very nicely developed and great fun for the trainees. I am sure you will enjoy it and learn in a way you have never learned before. The course content can be applied immediately. Have fun and use it for the toughest problems with Jens´ coaching.”Thank you for such a transformational opportunity!"
"Pralle Kompetenz, der Workshop ebnet den Weg."
Dr. Robert Krumbach
CEO Auerhammer Metallwerk GmbH
"The milestones we have achieved are a stable foundation for the future direction of our company, Auerhammer Metallwerk GmbH. Thank you Jens Refflinghaus, thank you Processfuse for the competent, open and always authentic support and guidance. That was, that IS great! Together we have taken a very important step. More can now follow!"
"Goals exceeded!"
Aldino Wild
Postbank Incident & Problem Management Manager
"A very realistic simulation, the practical suitability of which we as a customer were able to demonstrate very impressively in a live test with experienced support teams, under the observation of top management. We subsequently successfully trained our entire data center operation in structured troubleshooting and were able to clearly exceed the targeted KPIs in both incident / major incident and problem management."
"Quick results, happy clients!"
Sándor Magyari
Sr Mgr Operations Quality | SQA Above Plant | Seat Structures & Mechanisms | Automotive Seating | Adient
"This workshop focusses on the key contributors for best practice troubleshooting.
Results are achieved quickly, leading to happy clients. This is the core benefit of this Troubleshooting workshop."
"Quick results, happy clients!"
Felix Dörrler
"An outstanding portfolio of experience from Jens gives his bootcamp the crucial practical insight that every troubleshooter needs. The training is packed with tools to bring a hands-on mentality to the workplace and solve problems as they arise. The tools were properly introduced and then demonstrated as well as tested by the participants using simulations.
Thank you for such a transformational opportunity!"